*For initiating refund/exchange process you must first send a request to support@qtrace.com and provide a reason for refund/exchange and detailed information regarding your order.
*Any returned items received by QTrace without prior notification and approval will NOT be processed.
*All returns/exchanges must be postmarked no more than 30 days after your request has been authorized and include a completed QTrace Return/Exchange Form in order to complete your request.
*The buyer is responsible for return postage when shipping items back for a refund.
QTrace warrants that your QTrace hardware product ("the Product") will be free from defects in materials and workmanship for a period of one (1) year from the date of delivery to the original retail purchaser ("the Warranty Period"). If a defect in the Product arises within the Warranty Period, QTrace will, at its sole option and subject to applicable laws: (a) repair or replace it with a new or refurbished product or component; or (b) refund the original purchase price upon return of the defective Product.
This Warranty does not apply to (w) Products you purchase from unauthorized resellers; (x) where the instructions for use and activation of the Product are not complied with; (y) where the Product is used with a jailbroken or rooted mobile device; or (z) where the Product is damaged as a result of abuse, accident, unauthorized modification or other causes beyond our reasonable control.
ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO THE PRODUCTS ARE LIMITED TO THE DURATION OF THE APPLICABLE EXPRESS WARRANTY. ALL OTHER EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF NON-INFRINGEMENT, ARE DISCLAIMED.
A QTrace order is eligible for a refund if you’ve had it less than 30 days, and the order is returned in good condition with original packaging. You will need to contact us prior to returning the order to receive the proper return instructions. Please note that partial returns are not eligible for a refund.
Once you have submitted your request you will be contacted within 24 hours with instructions on how to return your order. Upon receipt, we will verify that all of the QTrace in your original order are included with the return and that the QTrace are in good physical condition. Once the refund has been processed a confirmation message will be sent out with information on when the refund should be expected.
If you have any questions about warranty and return policy, please contact us at info@qtrace.com
